Telecommunications and Service Desk OperationsVetsAmerica blends agility with a service desk delivery model that is based on proven best practices to create solutions for our clients. We provide Tier I, Tier II, and Tier III help desk and service desk support for our clients including:

  • Establishment of the service desk / help desk
  • Operation of the service desk / help desk
  • Monitoring of the service desk / help desk
  • Ticketing and Issue Resolution
  • Incident Management
  • Detailed Management and Metrics

In support of telecommunications, VetsAmerica also provides our clients with upgrades and support of digital and analog telephone systems. We also provide services to support inventory and reconciliation for all telecommunications related services that provides a complete spend analysis that identifies cost savings and improved utilization, optimization, and modernization.