Customer Service Management

The world is changing, and organizations are now left to either adapt to the changing workplace or be left behind. VetsAmerica understands the intricacies and difficulties behind adapting a Customer Service Management approach  to emerging technologies as we must face these same problems every day. Previous "Help Desk" models are giving way to the needs of more instant and direct information access. The level of efficiency in a call center environment today is directly proportionate to how quickly and easily the right kinds of data can be identified and gathered, and no one knows that better than us. 

VetsAmerica maintains the VA's "Virtual Call Center" project where we designed and developed virtualizaiton software to integrate VA help desks and call centers no matter where they were located. Through the use of real time analytics, advanced call tracking technology, information sharing techniques, and a cloud based environment call center employees are now able to share information and resolve tickets in real time. The use of this virtualization interface ultimately leads to increased productivity with reduced overhead and a reduction in man hours required to accomplish their given tasks. The benefits of this kind of a working environment cannot be overstated. 

VetsAmerica has experts on hand to help your organization build a virtualized environment for your call center, help desk, or other customer focused service center. Our technique combines the construction of Enterprise Web Portal infrasturcure, Cloud Management, Virtualization, and traditional Call Center and Help Desk concepts in order to build a scalable, adaptable model for all of your future needs.  We take care to approach the customer and understand your needs in order to deliver an approach scaled directly to your requirements. Our custom built approach insures that your organization receives exactly what they want, while having an adaptable infrastructure to grow as new needs arise. 

Our range of services also extend to more traditional requirements within the Customer Service Management Environment. VetsAmerica provides 24/7/365 IT Helpdesk Services with exceptional commitment to our clients for quality measured services. We provide phone support to users to resolve desktop application software, hardware, and laptop computer and operating systems issues. VetsAmerica's IT Helpdesk records and tracks problems, resolves user issues, and escalates issues that need management or specialized technical support.

Our agents specialize in providing a wide range of services such as: 

The majority of our personnel have certifications such as MSCE, A+ or CCNE. We focus on constant employee development to allow a diverse and well qualified work force to deliver all manner of IT Help Desk, Service Center, and Technical Support roles. Our employees grow with the emerging needs of the industry!